"October 2, 2001

Joao Ribeiro
Option 4 Interactive Solutions, Inc.
520 Brickell Key, Suite 206
Miami, FL 33131

Dear Joao,

I want to take this opportunity to express to you and your fine staff how truly thankful we are that we selected Option 4 for our web site development project. We couldn’t be happier with the result and look forward to your future participation in helping us continue to enhance and maintain our site.

When we selected your team to develop our site, we were torn between many competing proposals. As I’m sure you can imagine, these decisions are never easy. Being a completely Internet delivered educational product, we needed a fully functional, error-free site that users would be able to use intuitively – a tall order that couldn’t be compromised. We made the right choice in choosing your team and you delivered an excellent web site that definitely exceeded our expectations!

This is my second web site project and I’ve also been responsible for the delivery of many other software applications during my business career. Believe me, I know how difficult software and web site projects can be, and I have also figured out the most important success factor - it’s expertise! There is no substitute for great project management, elegant software design and error-free code. You and your team are the best I’ve ever seen in these areas and our web site is testimony to your special talents.

Let me illustrate my point above. We required a very complex membership enrollment functionality and e-commerce application. It was your clear understanding of our needs in this critical area that gave us the confidence to select your team, and your team did an outstanding job of delivering even more than we expected.

I will always be happy to tell your future prospects that they can be confident in trusting Option 4 to handle their web site development needs. You are great to work with, added significant value and insight to our original specifications and most importantly, delivered a great web site within budget and on time! Thanks.

Sincerely,
Dale Baker
www.time2read.com "

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